Refund, Return, and Exchange Policy

At Woomn, we are committed to providing you with a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Woomn Unboxing Policy

1. Record an Unboxing Video

When you receive your Woomn order, please record a continuous unboxing video from the moment you open the sealed package until all items are completely visible.

2. Why Is It Required?

The unboxing video serves as proof in case of:

  • Damaged products
  • Missing items
  • Incorrect products received

A valid, uninterrupted unboxing video is mandatory for all damage, missing item, return, refund, and exchange claims.

Return Policy

Eligibility

We offer a 7-day return policy on eligible products. The 7 days are counted as calendar days and include Saturdays and Sundays.

To be eligible for a return:

  • The return request must be initiated within 7 calendar days of receiving the order.
  • The product must be unused, unwashed, and in its original condition.
  • All original tags, packaging, and accessories must be intact.
  • A valid unboxing video must be provided for damage, missing item, or incorrect product claims.

Customer Responsibility

If you choose to ship the return parcel yourself:

  • The parcel remains your responsibility until it reaches our warehouse.
  • Woomn is not liable for parcels lost or damaged during return transit.

Refund Policy

Eligibility

Refunds are available for eligible returned products.

To qualify:

  • A refund request must be made within 7 calendar days (including Saturdays and Sundays) of delivery.
  • The returned item must pass our quality inspection.

Refund Process

Once the returned product is received and verified:

  • Your refund will be processed.
  • Refunds are credited to the original payment method within 5–7 working days after successful verification.

Damaged or Incorrect Products

Please report any damaged, defective, missing, or incorrect product within 7 calendar days of receiving your order.

Claims made after this period may not be accepted.

How to Report

Email: info@shopwoomn.com

WhatsApp: +91 97845-62122

Please share:

  • Order Number
  • Issue Details
  • Photos or Videos
  • Unboxing Video (Mandatory)

Exchange Policy

7-Day Exchange

We offer a 7-day hassle-free exchange policy.

The 7 days include Saturdays and Sundays.

Exchange requests must be made within 7 calendar days of delivery.

Exchange Options

You may exchange your product for:

  • The same product in another size (subject to availability)
  • Any other product of equal value
  • A higher-value product by paying the price difference

Pickup

We can arrange a pickup from your address.

Pickup charges, if applicable, must be borne by the customer.

Conditions

  • Product must be unused.
  • Original tags and packaging must be intact.
  • Items must pass quality inspection.

If the exchanged product is returned again due to change of mind or preference, Woomn reserves the right to issue Store Credit instead of a refund.

Store Credit Policy

For returns due to change of mind or preference, Woomn may issue Store Credit, wherever applicable.

Store Credit Benefits

  • No expiry date
  • Redeemable using the same email ID used while placing the order
  • Can be used on any product available on the website

Cancellation Policy

Order Cancellation

Once an order is placed, it cannot be cancelled under any circumstances.

Customers are requested to carefully review their order details, including products, sizes, shipping address, and payment information, before completing the purchase.

Email: info@shopwoomn.com

Important Notes

  • Orders that have already been processed or dispatched cannot be cancelled.
  • Cancellation requests after order confirmation will not be accepted.

Prepaid Orders

If a prepaid order is refused by the customer and is returned to us (RTO):

  • No refund will be issued.
  • The order can be re-dispatched after payment of the applicable shipping charges.

How to Initiate a Return, Refund or Exchange

Please contact us within 7 calendar days (including Saturdays and Sundays).

WhatsApp: +91 97845-62122

Email: info@shopwoomn.com

Please provide:

  • Order Number
  • Reason for Return, Refund, or Exchange
  • Relevant Photos or Videos
  • Unboxing Video (where applicable)

If required, send the product to:

Woomn
G-696, Sitapura Industrial Area,
Jaipur – 302022,
Rajasthan, India

Once we receive and inspect the product, we will process your return, refund, or exchange accordingly.

Pre-Order Policy

Pre-order products are specially made for you and cannot be cancelled once the order has been confirmed.

Please note that dispatch timelines for pre-order items are tentative and may change due to the made-to-order manufacturing process.

Important Notes

  • All timelines mentioned in this policy are calendar days, including Saturdays and Sundays.
  • Woomn reserves the right to reject any claim that does not meet the conditions mentioned in this policy.
  • By placing an order, you acknowledge and agree to this Return, Refund, Exchange & Cancellation Policy.